IBDFM

My Creative Beauty Blog

Monday, April 8, 2013

Update on my MAC issue

So I decided to email them about the issue I had with an Employee!
This was their kind response:

*Clickable Thumbnail*

As I appreciate everything and the gift to I guess make me feel better
(after all everyone loves free stuff)
What I really want is something done!
I seen all your comments and what my friends have said to me leave me to believe this is a HUGE deal!
There are far too many people getting rude MAC employees!
I just hope they do something about it!
What I really want to do is pop in the store again and see if her attitude has changed or even if she's still there! Next time I'm not keeping my mouth shut cause she needs to know people should talk to other people in this way!

We should feel comfortable when going into one of there stores and not have to shy away from the store to do online shopping just because of rude employees! They should be catering to us!

I used to work in retail and would get rude customers (I was not rude at all!)
And even then I kept my mouth shut and have to fake a smile and help them in any way possible!
Thats the job! You have to have great customer service in order to deal with people.

If that woman couldn't even act nice to a customer who was mearly looking at a product box to read it, I don't know how she would respond to a difficult customer?!

I sure hope that she wasn't a manager because she is most certainly not fit for the job!

I know this can happen anywhere not just MAC but to me, I have to honestly say this was the only horrible experience I have had shopping in a makeup store!

I still LOVE me some MAC Makeup ;)
How about you guys?


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11 comments:

  1. I saw that you got nominated for a Liebster Award in the past, but I'm nominating you again! :)

    http://ameliorerlavie.blogspot.com/2013/04/my-1st-liebster-award.html

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  2. Love MAC, so sad the employees are rude, lucky the make-up speaks for itself!!

    follow for follow?

    http://graciiousme.blogspot.co.uk/

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  3. @GraciiousMe
    Thanks for the comment! Just followed you! ;)

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  5. Hey beauty I just found your blog on Monday Beauties Blog hop and I am following you :)

    xoxo
    Vanessa
    diariodeumabeautyjunkie.blogspot.com

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  6. Honestly, I'm glad to say that I've only had a experience once. The employee wasn't "rude" persay, she just didn't seem very knowledgeable... so it was more of an ignorance. I don't shop at mac often, but all my other experiences have been pleasant!

    Great blog, I found you on the Monday Beauties Blog Hop, you have a new follower!

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  7. @Diário de uma Beauty Junkie thanks so much for following me! I have followed you back! xoxo

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  8. @Entice Diamante Thanks for the comment & for checking out my blog! I'm glad you haven't had a bad experience and I wouldn't want anyone to ;)

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  9. Oh dear. Rude customer service/sales person is big no no to me. Absolutely turn off.
    Hey Hun. I am your newest follower from Blog Hop. Your blog is amazing. You are very honest and willing to share information to your readers. Keep it up.
    I followed you via GFC and Bloglovin'
    Feel free to visit, leave a comment and follow me @ www.revampspunkyrena.com

    Love
    Rena

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  10. @Revamp Spunky Rena Thanks for the comment and for the followes! I have followed you back and checked out your blog! Very nice work!

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